Terms of use

Last updated 28 September 2026

These terms are the agreement between your business and Bradley Cadd, trading as Duty Sorted ("we", "us"). By creating an account you agree to them on behalf of your business. Please also read our privacy notice.

1. Who can use Duty Sorted

Duty Sorted is for UK businesses that produce or handle alcohol and account for UK Alcohol Duty. It isn't for personal or household use. The person signing up must be 18 or over and allowed to agree to these terms for the business.

2. What Duty Sorted does, and what it doesn't

The rates and Small Producer Relief tables come from GOV.UK. We work to keep them up to date, but HMRC's rules and rates change, and there can be a delay before the tool reflects a change. If a figure looks wrong, check it against GOV.UK or ask HMRC or your adviser.

3. Your account

• Keep your password safe, and don't share your login outside your business.
• Keep your account details accurate.
• You're responsible for what's done using your account.

4. Free trial and subscription

• New accounts get a 14-day free trial. You don't need to give card details to try it.
• After that, Duty Sorted is a monthly subscription at the price shown when you subscribe, paid in advance through our payment provider, Stripe.
• If you subscribe during your free trial, your first payment is taken when the trial ends (or straight away in the trial's last 2 days, as the Subscription page explains).
• We are not registered for VAT, so no VAT is added.
• If we change the price, we'll email you at least 30 days before it applies to you, so you can cancel first if you want.
• If a payment fails, Stripe will try again. If it still can't be taken, your access may stop until the subscription is paid. Your records are kept in the meantime.

5. Cancelling and refunds

• You can cancel any time from the Subscription page. You keep access until the end of the month you've paid for, and you won't be charged again.
• We don't give refunds for part-months, including when you delete your account, except where the law requires it.

6. Your data

• The records you enter are yours. You can download them at any time, including after your subscription ends, from your Account page.
• We handle personal information as our privacy notice explains.
• Deleting your account deletes your records. HMRC normally requires you to keep business records for 6 years, so download a copy first. Duty Sorted isn't a substitute for keeping your own records.

7. Fair use

Don't use Duty Sorted for anything unlawful, try to get into other people's accounts or disrupt the service, copy or resell the service, or collect data from it by automated means.

8. Availability

We work to keep Duty Sorted running and your data safe, including nightly backups. But we can't promise it will always be available or free of errors, and it may occasionally be down for maintenance. Please don't leave your return until the last minute.

9. Our responsibility to you

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law doesn't allow us to limit or exclude.

Subject to that:

• we are not liable for any duty, tax, interest or penalty you owe HMRC. These are your responsibility whatever the tool shows, which is why you must check your figures;
• we are not liable for loss of profits, revenue, business, goodwill or data, or for any indirect or consequential loss;
• our total liability to you for everything arising from your use of Duty Sorted is limited to the amount you paid us in the 12 months before the claim arose.

10. Suspending or ending the service

• We may suspend or close an account that seriously or repeatedly breaks these terms. Where reasonable, we'll warn you first and give you a chance to download your records.
• If we ever close Duty Sorted, we'll give you at least 30 days' notice by email so you can download your records, and refund any payment for time after it closes.

11. Changes to these terms

We may update these terms, for example when the service or the law changes. We'll update the date at the top, and for significant changes we'll email you at least 30 days before they take effect. If you don't agree, you can cancel before then.

12. The legal bits

These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute. If any part of these terms can't be enforced, the rest still applies.

13. Contact

Bradley Cadd, trading as Duty Sorted
42 Ostrich Street, Colchester, Essex, CO3 8AS
[email protected]